Privacy Policy

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About this policy

Aussie Steel Beams (“we”, “us”) supplies and fabricates structural steel for residential projects in Sydney. This policy explains what personal information we collect when you ask us for a quote or contact us, how we use it, and how you can access or correct it.

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). This policy applies to our website aussiesteelbeams.com.au, our Facebook and Instagram pages and ads, and our phone and email contact.

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What we collect

We only collect what we need to quote and supply your steel:

• Contact details: your name, phone number, email address and the suburb of your job.
• Job details: what you need (beams, posts, PFC), your timeframe, your trade or company if you’re a builder, and any engineering or architectural drawings you send us.
• Quote request forms: when you fill in a quote form on our website or a lead form in one of our Facebook or Instagram ads, we receive the answers you give in that form.
• Calls and emails: notes of what you tell us when you call 1300 715 715 or email us.
• Website use: our website may use cookies and analytics tools that record general information such as pages visited and the type of device used.

You don’t have to give us your details, but we can’t prepare a quote without a way to contact you.

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How we use it

We use your information to:

1. Prepare and send your quote, and follow up on it.
2. Supply, fabricate and deliver your order, and arrange access to your site.
3. Invoice you and keep business and tax records.
4. Answer your questions and handle any issues with your order.
5. Tell you about our products and services, if you have asked for a quote or bought from us. You can opt out at any time (see below).

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Who we share it with

We only share your information when we need to, to do the job:

• Delivery and installation partners who need your address and contact details to get steel to your site.
• Your builder, engineer or project team, when you ask us to deal with them about your job.
• Service providers we use to run the business, such as our accountant, email and website hosting, and payment providers.
• Meta (Facebook and Instagram), which shows our ads and processes any lead form answers you submit or calls you start from our ads, under Meta’s own privacy policy.
• Government or regulators, where the law requires it.

Some of these providers (for example Meta and some email or hosting services) may store information outside Australia, including in the United States.

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Advertising, cookies and opting out

We advertise on Facebook and Instagram. Our website may use the Meta Pixel and similar tools (such as Google Analytics) to measure how our ads perform and to show our ads to people who have visited our site. These tools use cookies, and the information they collect is handled by Meta or Google under their own policies.

You can:

• Control or block cookies in your browser settings.
• Manage the ads you see in your Facebook and Instagram ad preferences.
• Ask us to stop sending you marketing at any time by replying to our email or emailing [email protected].

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Storage and security

We keep your information in our email, business software and secure cloud storage, and take reasonable steps to protect it from misuse, loss and unauthorised access. Only people who need it for your job can see it.

We keep quote and order records for as long as we need them for the job and for our legal and tax obligations (generally at least 5 years for business records). After that we delete or de-identify them.

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Access, correction and complaints

You can ask to see the personal information we hold about you, or ask us to correct it, at any time. We’ll respond within 30 days.

If you have a privacy concern or complaint, contact us first and we’ll try to resolve it. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.